terms and conditions

  • 'I', 'me' and 'my' refers jointly and severally to the person or persons who are the customers. 'This Agreement' means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other Motorhome Hire Southampton literature, the provisions of these Terms and Conditions apply.
  • 'Customer' means the person or persons nominated as the hirer on the Rental Agreement and any person whose credit card is presented in payment of the customer's charges.
  • 'Living Equipment' includes but is not limited to TV/DVD player, CD player, crockery, cutlery and cooking utensils.
  • 'Rental Period' means the hire period referred to on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control.
  • 'Vehicle' means the vehicle as described on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Motorhome Hire Southampton.

Eligibility & Licences
I acknowledge that:
  • Drivers must be between 25 to 74 years of age, of good health and have held a full valid driving licence for more than 2 years.
  • Production of a valid standard driver's licence is required from all drivers at the start of the hire.
  • Drivers are personally liable for all legal penalties (e.g.: parking tickets) which are incurred during the Rental Period.
  • All Drivers must provide 2 separate forms of identification. A photo licence and utility bill. If licence has no photo, then a passport is required. A passport is also required if you are travelling outside of the UK. All non-UK licence holders must supply passport on collection.
  • All UK license's will be checked via DVLA for endorsements. A code will need to be generated form the DVLA site to allow us to check.
  • There is a maximum of 3 additional drivers per rental.
  • Details of all additional drivers are required as above.

Please note: If you have any serious convictions within the last 11 years, 6 or more penalty points, or any concerns regarding points on your licence, please contact us before hire.

Hire rate quoted includes:
  • VAT (20%)
  • Unlimited miles
  • UK comprehensive insurance*
  • UK breakdown cover**

*In some cases, we will incur additional charges if the driver to be insured has a traffic conviction or is in an occupation which is deemed high risk. These charges will be passed onto the customer. Please note: If you have any serious convictions within the last 11 years, 6 or more penalty points, or any concerns regarding points on your licence, please contact us before hire

**Motorhome Hire Southampton will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery will be the responsibility of the client.

I agree to pay:
  • All rental charges.
  • The security deposit.
  • The nominated cleaning fee of £100.00 if the Vehicle is not returned with the interior in a clean condition.
  • The nominated additional fee of £100.00 if the toilet is not emptied or cassette housing area not cleaned prior to the return of the Vehicle.
  • The cost to refill the fuel tank equivalent to local prices, plus a 20% administrative charge for the inconvenience placed on Motorhome Hire Southampton to refuel the vehicle.
  • The nominated cancellation fee in the event of cancellation of this agreement prior to the collection of the Vehicle.
  • Any amounts due in respect to damage to the Vehicle or to property of a third party.
  • All other additional charges as they are incurred, including but not limited to, government fees and duties, parking and traffic infringement penalties, road toll fines, London congestion charges, and associated administration costs.
  • Any other fees or charges payable by me pursuant to this Agreement. This includes any costs incurred by Motorhome Hire Southampton as a result of any breach by me of the terms of this Agreement.
  • The nightly rental rate for the period the Vehicle is off fleet for accident repairs (demurrage).
  • The penalty charge in case of failure to return the Vehicle on time - nightly rate + 20%.
  • The cost to recover a Vehicle which has become bogged.
I acknowledge that I will need to pay:
  • Booking Deposit – A reservation is only binding after it has been confirmed by Motorhome Hire Southampton and a booking deposit of 25% of the hire cost has been received. Once the reservation is confirmed, an invoice will be issued by email with the date for the remaining balance to be paid by.
  • Remaining Balance – Settlement of the remaining balance will be due six weeks prior to collection date and this should be paid using the online payment system following the link received in email with booking confirmation. For late bookings (less than six weeks before collection date) the full rental price is payable on booking. Southampton Hire Southampton reserves the right to cancel the booking if payment is not received six weeks prior to departure.
  • Security Deposit – There is a refundable £500.00 Security Deposit payable by credit or debit card only. The amount will be debited from the Customer’s account immediately on collection of the vehicle. This is fully refundable within 14 working days of the return of the vehicle to the agreed location, on the agreed date and time, in the same condition as it was let out to Customer. I irrevocably authorise Motorhome Hire Southampton to deduct from the Security Deposit any amounts due by me should the conditions set out herein not be met. Motorhome Hire Southampton reserves the right to increase the security deposit for specific events (e.g. sports fixtures, music festivals, etc.) to £1000.00.
Cancellation charges:
  • More than 6 weeks before collection day: 25% booking deposit will be retained.
  • 6 weeks – 2 weeks: 50% of total hire charge will be retained.
  • 2 weeks or less: 100% of total hire charge will be retained.
I acknowledge that:
  • Payment of the Booking Deposit, and Remaining Balance is by online payment system on the page with booking details - link to this page will be sent to Customr by email. Payment of Security Deposit is by credit or debit card on the collection day. Vehicles will not be released without full payment being completed (both full hire charge and security deposit).
  • Motorhome Hire Southampton is irrevocably authorised to complete any documentation and to take any other action to recover from my credit card issuer all amounts due by me pursuant to this Agreement.
  • I will not dispute my liability to Motorhome Hire Southampton for any amount due under this agreement and I shall indemnify and keep indemnified Motorhome Hire Southampton against any loss incurred (including legal costs) by reason of notifying my credit card issuer of such dispute.
  • I acknowledge that all transactions under this agreement are conducted in Pounds Sterling. Where applicable and due to exchange rate fluctuations, there could be some variance between the amount initially debited against my debit/credit card and the amount refunded after the expiration of the rental period. I release Motorhome Hire Southampton from any liability for such variation.
  • All charges and expenses payable by me under this Agreement are due on demand by Motorhome Hire Southampton. If I do not pay all charges when due, I agree to pay a late charge of 1.5% per month on the outstanding balance and any collection costs incurred by Motorhome Hire Southampton, including reasonable legal fees.
  • When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement.
  • Total charges as set out on the Rental Agreement are not final. I will pay any shortfall in charges to Motorhome Hire Southampton and I will receive a refund for any overcharge acknowledged by Motorhome Hire Southampton.

Collection and Return

Collection and return point is located at: Airlynx Express Car Park, Marine Parade, Southampton, SO14 5JF.

I agree to:
  • Set aside 1 hour for the hand-over at Motorhome Hire Southampton to allow the staff to complete the documentation and demonstrate the vehicle to me.
  • Return the Vehicle on the date and time stated, on the rental agreement. If I am late returning, I understand that Motorhome Hire Southampton must be advised immediately. Failure to advise Motorhome Hire Southampton may result in prosecution for driving whilst uninsured.
I acknowledge that:
  • Having received the Vehicle in a clean condition, in sound working order, in accordance with the Departure Checklist and with a full fuel tank and the toilet empty I will return the vehicle in the same condition, otherwise a charge will be made.
  • Motorhome Hire Southampton will not refund to me any monies, nor have any obligation to provide a replacement vehicle, if the Vehicle is returned or I cease to have the use of the Vehicle prior to the return date for any reason e.g. accident, weather or theft.
Use of the Vehicle
I acknowledge that:
  • Smoking in the Vehicle (including E-cigarettes) is strictly prohibited.
  • Motorhome Hire Southamtpon reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.
  • Each person is always to use the safety restraints provided whilst the vehicle is in motion.
  • I will not allow any animals to be carried in the Vehicle, unless otherwise agreed with Motorhome Hire Southampton. I will also not allow any pets on the soft furnishings as this will result in a further cleaning charge.
  • I agree that during the rental period, I shall not make any alterations or additions to the Vehicle without the prior written consent of Motorhome Hire Southampton
I will not allow the Vehicle to be:
  • Used for any illegal purpose, for any rally, race or contest.
  • Used to tow any vehicle or trailer.
  • Used to carry passengers or property for hire or reward.
  • Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in the agreement.
  • Used to carry volatile liquids, gases (other than Gas Bottle already fitted) explosives or other corrosive or inflammable material.
  • Otherwise used in breach of my obligations under this Agreement.
  • Driven otherwise than in a cautious, prudent and normal manner.
  • Used in a manner which could cause damage.
  • Driven in a prohibited area or in an area other than the areas indicated by me to Motorhome Hire Southampton.
  • Driven on roads that are not sealed / bitumen roads.
  • Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law.
  • Left with the ignition key in the vehicle while it is unoccupied.
  • Left unoccupied without closing the blinds/curtains for added security.
  • Driven by persons under the age of 25 years or who are not authorised by law or Motorhome Hire Southampton to drive the Vehicle.
  • Damaged by: submersion in water or contact with salt water.
I shall take all reasonable steps to properly maintain the Vehicle, including oil checks, water and batteries.

I acknowledge that Motorhome Hire Southampton will reimburse me for expenditure up to £50.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle (not including the water system, refrigerator, heating, audio and TV/DVD equipment) provided that:

  • I produce relevant receipts.
  • I have received the prior consent of Motorhome Hire Southampton.
  • The damage is not due to my fault or my breach of this Agreement.

Subject to the terms of this agreement, I will pay for the cost of repairing or replacing tyres damaged during the Rental Period PROVIDED THAT Motorhome Hire Southampton will reimburse me for expenditure reasonably incurred if:
  • I produce relevant receipts.
  • The tyre is defective and is returned by me to Motorhome Hire Southampton for inspection.
  • The manufacturer accepts liability under his warranty.

I will be liable for any costs associated with the incorrect use of fuel. All Motorhome Hire Southampton’s motorhomes run on DIESEL.
Responsibility if an accident occurs

In the event of an accident, loss or damage arising out of the use of the vehicle, I will:

  • Notify Motorhome Hire Southampton within 24hrs of the happening of the event.
  • Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station.
  • Complete a European accident report form as supplied (when in Europe).
  • Not make any admission of liability to other parties, settlement offer or other like offer.
  • Assist Motorhome Hire Southampton in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.

I acknowledge that the excess or other amount due by me in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the Rental Period.
I will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault.

Insurance Cover
I am aware that:
  • The Vehicle is insured for damage to the Vehicle and the property of a third party.
  • I will have to pay an excess for any damage. The insurance excess is £500.00
  • I will not have any insurance cover and I will be responsible for the total cost of any damage if I breach any of the terms of this Agreement.

Rental insurance will not cover any damage sustained over cab height (2m 6ft 6”). Neither will it cover damage to awning, tyres, bike racks and windscreens as this is deemed as negligent.
I am aware that:
  • I am responsible for any damage above cab height as this is deemed as negligence.
  • I am responsible for any damage howsoever caused to the awning.
  • I am responsible for any damage howsoever caused to the inside of the motorhome.
  • I am responsible for the rectification of frozen pipe work.

Terminating the Agreement
I acknowledge that Motorhome Hire Southampton may terminate this Agreement and repossess the Vehicle at any time, without notification to me, and that I will pay the reasonable costs of repossessing the Vehicle, including towing charges if:
  • I am in breach of any term of this Agreement.
  • I have obtained the Vehicle through fraud or misrepresentation.
  • The Vehicle appears to be abandoned.
  • The Vehicle is not returned on the agreed return date or Motorhome Hire Southampton reasonably believes that the Vehicle will not be returned on the agreed return date.
  • Motorhome Hire Southampton considers on reasonable grounds, that the safety of passengers or the condition of the Vehicle is endangered. I understand that in the event of such termination or repossession, I have no right to a refund of any part of the rental charges or the Security Deposit.

Release and Indemnity of Motorhome Hire Southampton

Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, I release Motorhome Hire Southampton, its employees and agents, from any liability to me (regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:

  • Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose;
  • Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Motorhome Hire Southampton’s premises or recovered or handled by Motorhome Hire Southampton.

Subject to any insurance arrangements agreed with Motorhome Hire Southampton, I hereby indemnify and shall keep indemnified Motorhome Hire Southampton, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.

Title to Vehicle

I acknowledge that Motorhome Hire Southampton retains title to the Vehicle and that I possess the goods as a mere bailee only. I do not have any right to pledge Motorhome Hire Southampton’ credit in connection with the Vehicle and agree not to do so. I shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.


Any changes to this agreement must be in writing and must be signed on behalf of Motorhome Hire Southampton and by me.

Proper Law

This agreement shall be governed by the law of Great Britain in which this agreement was signed.

Entire Agreement

This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. Motorhome Hire Southampton reserves the right to add or amend any rental charges without prior notice.

My Warranties

I warrant that all information supplied by me to Motorhome Hire Southampton in connection with this agreement is true.